4:20 - Past Context: Q1-Q3. How has COVID changed operations and fulfillment?
8:59 - Context for Q4. What might we encounter during the holidays?
15:00 - Prep for Q4: What can you do to prep for potential Q4 slowdowns and disruptions and still have a successful holiday season?
31:30 - Prep for Q1: How should you research logistics solutions? How can you kick off 2021 strong? How should you build a stronger ops tech stack?
46:10 - Q&A