Competitor Comparison

Airhouse vs. ShipHero

With Airhouse, you have total control over your operations, from where your inventory is stored to how it’s shipped. See how our a la carte model compares to ShipHero.

Top reasons to go with Airhouse vs. ShipHero

Don’t entrust your reputation to a 3PL where fulfillment plays second fiddle. ShipHero licenses its software to other 3PLs, dividing the company’s resources and support between two customer bases: warehouses and ecommerce brands.

We act as an extension of your logistics team.

We understand that you’re not just outsourcing pick-and-pack and storage—you’re trying to take the heavy lifting of fulfillment off your plate. At Airhouse, we assign every customer a dedicated Account Manager who will proactively monitor operations, provide consultative support, and act as your warehouse ambassador.

Our managed warehouse network keeps us flexible.

Most warehouses represent two extremes. They're too rigid, with no tolerance for customization. Or they're too generic, reinventing the wheel every time they try to meet the unique needs of modern brands. Airhouse uses a network of pre-vetted, rigorously tested warehouses to meet a wide array of customer needs without forfeiting speed and efficiency.

Modular services let you build a solution that suits your needs.

Our warehouse network is flexible enough to support any growth strategy. Whether DTC or B2B, domestic or international, you can mix and match our services, warehouses, and support to meet your customers’ demands. 

Our proprietary technology puts you in control.

Your 3PL’s platform is mission control for all things fulfillment—so shouldn’t it be easy to use? Our software, built by Silicon Valley engineers, is central to the Airhouse model because we believe you should be able to control your operations without playing telephone.

Why choose Airhouse vs. ShipHero for your fulfillment?

Warehouse operations

As they scale, ecommerce businesses will expand into multiple warehouses to reduce their shipping costs—but not all 3PLs manage multi-warehousing the same way. Some, like ShipHero, load balance inventory, moving it between warehouses without your knowledge. The result? Lots of split shipments and sky-high per-order shipping costs. 

Load balancing can be the difference between your business turning a profit or taking a loss. Airhouse never moves stock without our customers’ approval or instruction, so you can fulfill DTC and B2B orders from the most logical and economical warehouse location.

These are the warehouse capabilities you get when you choose Airhouse vs. ShipHero:

Hands-off B2B/wholesale order preparation
No unapproved load balancing
Choice of carrier and shipping method
Climate-controlled storage
Custom packaging
Expiration and lot tracking

Customer support

When it comes to something as complex as fulfillment, reliable customer support is critical. ShipHero uses a ticketing system, meaning you could wait hours or days for even the most simple solutions—and you’ll probably have to speak to a different support rep every time you reach out. 

At Airhouse, we act as an extension of your team. When you work with us, you’ll have a dedicated Account Manager to proactively monitor your operations, consult with you on key decisions, and troubleshoot issues as—or before—they arise.

The benefits of choosing Airhouse vs. ShipHero for reliable customer support:

Dedicated Account Manager
Rigorous warehouse pre-vetting
Inventory protection
Mispick protection
On-site quality control
Transparent, a la carte billing


Flat rates and all-in-one pricing look great on the surface because they’re simple and predictable; but if your logistics have any complexity at all, you’ll be missing out on a huge opportunity to optimize your costs. 

ShipHero’s variable flat rates and “no shipping zone” model could save you or cost you on a per-order basis—but without a transparent breakdown of itemized costs, you’ll never know if you’re saving a dime or losing a dollar.

A la carte fulfillment pricing models like Airhouse’s provide better visibility into cost fluctuations with itemized invoices, and more flexibility in how you ship with your choice of carrier and shipping method.

Here are the benefits of our a la carte pricing model at Airhouse vs. ShipHero:

Invoices with line-item detail per order
A la carte packaging and shipping costs
Carrier rate shopping
No onboarding fees or monthly minimums
0% shrinkage rate
Risk-free trial period


As your company grows, so will the complexity of your fulfillment operations. You need software that will let you build multiple workflows and monitor operations at scale. At Airhouse, we’ve built a powerful, intuitive platform that gives you total control over your logistics, from setting custom order logic to pausing individual orders.

The benefits of choosing Airhouse vs. ShipHero for powerful technology:

Direct ecommerce integrations and open API
Real-time inventory, order, and returns tracking
Warehouse-provided and managed EDI
Automatic, no-setup multi-warehouse order routing
Carrier-calculated checkout rates
SKU-based custom logic

"With ShipHero, the software was complex and buggy, which didn’t inspire confidence."

Founder of Common Era

Need more info? We’ve got you covered.

What is ShipHero’s shrinkage rate?

ShipHero has a 3% contractual shrinkage rate, meaning they can’t be held responsible for losing or damaging inventory under that threshold. Over 3%, losses that ShipHero is responsible for will be reimbursed in ShipHero credit only, to be spent on future fulfillment costs. Airhouse has a 0% shrinkage policy. If your inventory is ever lost or damaged due to Airhouse’s mistake, we’ll refund what you paid to produce it, up to $50,000. 

Does Airhouse use load balancing or inventory distribution?

No, Airhouse doesn’t use load balancing or inventory distribution across its warehouse network. That’s because we believe you should know where your inventory is at all times. You choose which warehouses to store inventory in so you can avoid split shipments, reduce the risk of losing inventory, and fulfill wholesale orders (because individual POs always need to come from a single warehouse).Airhouse vs. Shipbob

Ready to try something different?

Talk to one of our fulfillment experts to learn how Airhouse can help your business.