These Airhouse policies were last updated on July 14, 2023
This Policy outlines the products not supported or not accepted by Airhouse Inc (”Airhouse”). By using our software, logistics services, and any other related products, you agree to comply with the latest version of our Acceptable Products Policy.
❌ Alcohol. Regulated goods that require special licensing to store and fulfill. We do not support any beverage with any alcohol content (including, but not limited to, low ABV beverages).
❌ Tobacco / E-Cigarettes / THC. Regulated goods that require special licensing to store and fulfill. Includes (but not limited to) cigars, cigarettes, vapors, marijuana/THC. Accessories may be accepted. CBD products do not fall under this category and can be fulfilled by Airhouse.
❌ Prescription Medicine. Regulated goods that require special licensing to store and fulfill. Any drug that is available to the public only with written instructions from a doctor or dentist to a pharmacist can not be fulfilled by Airhouse.
❌ Firearms and Ammunition. Regulated goods that require special licensing to store and fulfill. Includes (but not limited to) sporting firearms, gun powder.
❌ Live Plants and Live Animals. Regulated goods that require special licensing to store and fulfill. Includes (but not limited to) plants, animals or other living organisms.
❌ Explosive/Flammable/Gases. Hazardous goods that require special licensing to store and fulfill, including (but not limited to) aerosol sprays, airbags, hand sanitizers, essential oils, fire extinguishers, fireworks, fragrances, fuels, inks, lighters, matches, mercury, nail polish, paint, refrigerated gas, dry ice, smoke detectors, wood treatment products.
❌ Toxic. Hazardous goods that require special licensing to store and fulfill, including (but not limited to) insecticides, pesticides and cleaning materials (eco-friendly may be accepted).
❌ Personalized or made-to-order. We do not perform embroidery, hand painting, hand writing, or any form of onsite order-level product customization.
❌ Frozen. We do not support products that require temperature control for storage and/or shipping below 32°F/ 0°C.
❌ Oversized / Overweight: We do not support D2C freight shipping, i.e. when your average product cannot be shipped small parcel (like UPS, FedEx, USPS) and instead requires palletization and freight pickup (>150lbs, or XL dimensions).
⚠️ Batteries: Material Safety Data Sheet (MSDS) should be provided and reviewed by Airhouse before sending inventory containing batteries to our warehouses. For more information, please check our Hazardous Materials Policy.
⚠️ Temperature Control: all products are stored in ambient temperature, unless temperature control is requested by Customer and approved by Airhouse. The temperature range supported is 70-75°F. This is a paid service. For more information, please check our Temperature Control Policy.
⚠️ Fragile: delicate products, easily breakable or susceptible to damage when handled. These products require special storage, packaging and shipping procedures (paid services) and may not be supported by Airhouse or Airhouse’s standard warranty. Includes (but not limited to) glassware, ceramics and glass containers.
⚠️ Liquid: Any product subject to leakage, that could damage other inventory items and warehouse facility. Airhouse will only accept products that meet our Liquid Goods Policy.
⚠️ Apparel. Apparel is subjected to additional criteria. Customers must agree with the terms of our Apparel Policy.
⚠️ Merchandise or swag: Airhouse can fulfill these goods only if your order volume exceeds 2,000 orders/month.
⚠️ Sharp Objects: Any product that can put our fulfillment team in danger when handled. Subject to Airhouse’s approval. Special storage and packing required. Includes (but not limited to) blades, knives, swords, and any sharp hunting/camping gear.
⚠️ Cleaning products: **Due to complex operations, all products under this category may be subject to a minimum order volume and may be available at limited locations. Airhouse may charge for additional services if the product requires special storage, handling, packing and shipping.
❌ Hateful or violent content that promotes discrimination based on race, religion, gender, age, sexual orientation, marital status, disability or medical status, political or religious beliefs, or national or ethnic origin.
❌ Illegal: You may only use Airhouse for lawful purposes. We do not accept any illegal product or products designed for malicious activities. Please note that regulation or legality may vary, depending on state or country (considering warehouse location and the final shipping address).
❌ Goods produced by children labor, forced labor or exploitation, in violation of international standards.
Airhouse is tailored for direct-to-consumer-first (D2C) ecommerce fulfillment. We do not support:
❌ Marketplace or retail model. Airhouse is generally not a good fit if your brand itself is a retail or marketplace brand that ships others' products.
❌ One-off project. We don't ship marketing campaigns or any projects independent of ongoing ecommerce fulfillment. We happily ship crowdfunded campaigns that transition into regular ecommerce/D2C fulfillment.
❌ Warehouse pickup. We do not allow direct pickup from the warehouse, including Postmates/Uber Eats/DoorDash and similar services or end customer pickup.
If only a small percentage of your products/orders are not supported by Airhouse, we can easily exclude (not fulfill) those orders, and fulfill the remainder.
All products must be barcoded before fulfillment is activated. If needed, Airhouse can digitally create and provide barcode numbers (as a special project and paid service). You can find Airhouse’s Barcoding Requirements here.
Your company must be the Product’s legal owner or a licensed/authorized seller.
You are responsible for verifying any limitations or regulations imposed by third-party carriers or insurance companies. This may involve consulting with the relevant parties and obtaining any necessary documentation to comply with their requirements.
Airhouse may provide support and guidance to you in navigating these regulations, but ultimately it is the vendor's responsibility to ensure that they are in compliance with all applicable regulations and requirements.
If a Customer violates this Policy, it will result in the voiding of any implied or express warranties that Airhouse provides for its services.
In addition to voiding warranties, violating this Policy may result in additional consequences, such as account suspension or termination, depending on the severity of the violation.
The latest version of our Acceptable Products Policy will be available on our website (www.airhouse.io) and we reserve the right to change this Policy at any time.
This Policy outlines the Returns process for Airhouse Inc (”Airhouse”). By using our software, logistics services, and any other related products, you agree to comply with the latest version of our Returns Policy.
Any shipment sent from Airhouse and returned back to our warehouse. The return can be initiated by the end customer (regular return) or by the carrier (return to sender - undeliverable). We will process returns the same way, independently of who initiated it.
The return flat fee (available in your agreement with Airhouse) includes:
Airhouse provides extra services upon request. These special projects are paid services and the rates should be discussed with your Account Manager.
Airhouse does not provide the following services:
Airhouse does not currently utilize RMAs (return merchandise authorization). We use the tracking number to assist with identification.
UK laws require merchants selling out of the UK to provide the option for customers to request a return. For the warehouse to process the return, you must submit on the Return dashboard in Airhouse.
Airhouse’s SLA for returns is 10 business days.
Airhouse is committed to ensuring a smooth and seamless return process. However, due the nature of our business, returns may be de-prioritized during peak season
Please refer to this Help doc for instructions on how to use our platform to process and track returns.
We highly recommend having a clear and updated returns policy on your website. Please notify your Account Manager about any change in your returns policy.
If a Customer violates this Policy, it will result in the voiding of any implied or express warranties that Airhouse provides for its services.
In addition to voiding warranties, violating this Policy may result in additional consequences, such as account suspension or termination, depending on the severity of the violation.
The latest version of our Returns Policy will be available on our website (www.airhouse.io) and we reserve the right to change this Policy at any time.
This Policy outlines the hours of operation for Airhouse Inc (”Airhouse”). By using our software, logistics services, and any other related products, you agree to comply with the latest version of our Hours of Operation Policy.
AIRHOUSE - SUPPORT AND ACCOUNT MANAGEMENT:
US Warehouses:
UK Warehouse:
To better plan your operations and communicate shipping timelines with your customers, please review the following holiday schedule.
Airhouse is closed and all shipping carriers close or operate on a limited schedule on the following federal US holidays. Orders and returns processing, shipping, inventory receiving, special projects, customer support communication, and accounts services will pause and resume the following business day. With shipping, anticipate delays for orders in transit, or usually scheduled for delivery on:
US Warehouses:
UK Warehouse:
Additionally, the Airhouse CX team operates on an emergency-only schedule and may be slower to respond to general requests on:
💡 During peak shipping season (mid-November through December), inventory receiving may be delayed or unavailable on select days. Other services may be impacted (such as special projects, returns processing). Please contact your Account Manager for more specifics around this period starting in October.
The latest version of our Hours of Operation Policy will be available on our website (www.airhouse.io) and we reserve the right to change this Policy at any time.
This Policy outlines the storage of liquid goods for Airhouse Inc (”Airhouse”). By using our software, logistics services, and any other related products, you agree to comply with the latest version of our Liquid Goods Policy.
Liquid Products have potential to leak while in storage and cause damage, pest problems, and/or health and safety concerns. Such Products include but are not limited to: beverages, liquid condiments, liquid food, liquid supplements, liquid health and wellness goods.
Customer is responsible for ensuring that all liquid Products sent to Airhouse for fulfillment meet the following criteria:
Airhouse may, on a case by case basis, agree to packaging and prep work, either as a project or at time of fulfillment, intended to protect fragile Products containing liquid in transit from breakage, in general, exclusive of preventing leaks. If Products are discovered to be wet or leaking for any reason whatsoever, such Products must be immediately quarantined to maintain a clean, safe warehouse environment and integrity of nearby inventory. In these cases, Airhouse will initiate an automatic inventory audit.
Airhouse will notify Customer as soon as possible and initiate an Audit to determine cause of leakage and number of affected units. Such Audits are not optional, and by storing liquid Products, Customer consents to the possibility of such an Audit if Products are found to leak.
Airhouse will pause all fulfillment of Products that may have potential to leak. If Customer fulfills other non-perishable, non-liquid Products, Customer may request that partial fulfillment for orders containing unquarantined Products remains active while Audit is conducted.
All Products with similar packaging and/or contents as the original leaking Product will automatically be quarantined, e.g. if multiple flavors, sizes, styles, or variants exist, all will be under Audit, even if only one variant is leaking.
Airhouse will quarantine, count, and dispose of damaged units. Airhouse will also attempt to photograph inventory whenever possible. Airhouse will submit a written report to Customer when Audit is complete, with this information.
After disposing of damaged Products, undamaged Products with similar packaging and contents will remain quarantined. These at-risk Products will not return to storage and must be removed from the warehouse by Customer, at Customer’s expense. Due to health and safety risks, Airhouse will notify Customer in writing to remove this inventory from the warehouse within ten (10) business days. Customer may request an extended retrieval window, in writing, within ten (10) business days of notice from Airhouse.
In rare cases, Airhouse may need to conduct a second, final Audit and dispose of all remaining liquid Products, with written notice to Customer. This applies if:
This type of Audit will be billed to Customer at Airhouse’s standard hourly rate, and is not subject to reimbursement from Airhouse.
If a Customer violates this Policy, it will result in the voiding of any implied or express warranties that Airhouse provides for its services.
In addition to voiding warranties, violating this Policy may result in additional consequences, such as account suspension or termination, depending on the severity of the violation.
The latest version of our Liquid Goods Policy will be available on our website (www.airhouse.io) and we reserve the right to change this Policy at any time.
This Policy outlines the apparel requirements for Airhouse Inc (”Airhouse”). By using our software, logistics services, and any other related products, you agree to comply with the latest version of our Apparel Policy.
Apparel refers to clothing and accessories.
Apparel fulfillment can get complex due to variety of models, sizes, colors and seasonality (multiple SKUs). Airhouse may require a minimum monthly order volume to fulfill a large number of SKUs (+50).
Airhouse supports specific apparel returns scenarios. We can accommodate the following returns requests:
For more information about returns, please check our Returns Policy.
Airhouse cannot accommodate the following requests:
Also, your company must manufacture your own branded product. Airhouse does not work with the following types of companies:
If a Customer violates this Policy, it will result in the voiding of any implied or express warranties that Airhouse provides for its services.
In addition to voiding warranties, violating this Policy may result in additional consequences, such as account suspension or termination, depending on the severity of the violation.
The latest version of our Apparel Policy will be available on our website (www.airhouse.io) and we reserve the right to change this Policy at any time.
This Policy outlines the storage under controlled temperature for Airhouse Inc (”Airhouse”). By using our software, logistics services, and any other related products, you agree to comply with the latest version of our Temperature Control Policy.
Products stored at Airhouse locations are kept under ambient temperature. Ambient temperature will vary depending on the location of the warehouse and time of the year.
If your product requires temperature control while stored, you will need to request a cool storage unit. Please coordinate it with your Account Manager.
Please be aware that Airhouse only offers temperature control for storing your products. We do not offer temperature control for shipping.
Cool storage units of space with Airhouse are called blocks and measure 12" long x 24" wide x 30” tall. Blocks are allotted based on your expected average inventory needs and are SKU-agnostic (meaning that one block can contain multiple SKUs).
Unlike ambient storage, you will be billed the same amount per month regardless of how much inventory has depleted during your billing cycle, unless you request a decrease or increase in storage needs.
Currently Airhouse offers temperature control storage at 70 degrees Fahrenheit.
Other temperature ranges may be offered upon request, subject to a minimum of +2000 orders per month. Please discuss the options with your Account Manager.
Setting up cool storage block allotment
Temperature-controlled storage has uniquely strict constraints in terms of capacity limits, energy cost, and inventory management and turnover complexity.
To set up blocks, when you first move inventory in, Airhouse will count the number of blocks your inventory occupies. At this time, we will share the number of blocks expected and you can request more if you expect your storage needs will rapidly change (e.g. if you are working with us on a trial basis or launching a new product). If you provide the dimensions of your master cases in advance of receiving, Airhouse can provide you with an estimate. It takes 1-3 business days from receiving to get inventory stocked in the cool storage unit.
Inside the cool storage block, your product(s) will be organized in small bins, large bins, or pallets. Storage fees are applied following your storage choice.
Decreasing or increasing block allotment
To decrease the number of blocks reserved, you must give 60 days’ written notice to your Account Manager.
To increase the number of blocks reserved, you must request an increase from your Account Manager. Increases are subjected to space availability. Please plan accordingly.
Relocating inventory from cool to ambient storage, or vice versa:
We do not recommend customers relocate inventory or move products between ambient and cool storage in an Airhouse warehouse based on season or external temperature.
If necessary, you can remove inventory at hourly cost, with a minimum charge of $500. This minimum of $500 does not apply if you are terminating your contract with Airhouse, in which case you would be billed the standard hourly and/or pick/pack rate for all inventory removal.
Airhouse is not responsible for any product damage caused by temperature changes due to inventory relocation.
If a Customer violates this Policy, it will result in the voiding of any implied or express warranties that Airhouse provides for its services.
In addition to voiding warranties, violating this Policy may result in additional consequences, such as account suspension or termination, depending on the severity of the violation.
The latest version of our Temperature Control Policy will be available on our website (www.airhouse.io) and we reserve the right to change this Policy at any time.
This Policy outlines the Hazardous Goods fulfillment requirements for Airhouse Inc (”Airhouse”). By using our software, logistics services, and any other related products, you agree to comply with the latest version of our Hazardous Goods Policy.
Hazardous goods, also known as dangerous goods, are materials or substances that have the potential to cause harm to people, animals, property, or the environment. These goods may have physical, chemical, or biological properties that make them dangerous or potentially harmful. These materials may pose a risk during transportation, storage, handling, or use, and require special licensing to storage and fulfill.
As of today, the only Hazardous goods supported by Airhouse are batteries. For more information about supported goods, please check our Acceptable Products Policy.
This service is available in selected locations.
Please refer to the following links for carrier-specific information on shipping hazardous material and dangerous goods.
UPS
USPS
FedEx
DHL
If a Customer violates this Policy, it will result in the voiding of any implied or express warranties that Airhouse provides for its services.
In addition to voiding warranties, violating this Policy may result in additional consequences, such as account suspension or termination, depending on the severity of the violation.
The latest version of our Hazardous Materials and Batteries Policy will be available on our website (www.airhouse.io) and we reserve the right to change this Policy at any time.
This Policy outlines the inventory receiving process for Airhouse Inc (”Airhouse”). By using our software, logistics services, and any other related products, you agree to comply with the latest version of our Receiving Policy.
Receiving inventory is commonly referred to as “inbound order”. At Airhouse app, you can notify us of an incoming inbound order via “Restock” tab.
Receiving includes:
To qualify for standard receiving and standard hourly receiving costs, the inbound order must to conform with the following requirements:
If inventory receiving requirements are not followed, the inbound order will be subject to non-standard hourly receiving costs.
If you fail to provide the proper notice of your incoming inventory or if you ship inventory prior to the date designated by Airhouse, it will be turned away or charged as non-standard receiving. For those cases, SLAs and warranties are suspended. Scheduled inbound shipments take priority.
Barcode is a requirement for all products fulfilled by Airhouse. If your product is not barcoded, Airhouse can barcode them for you (special project - paid service). Please add pack products separately if un-barcoded. Products must be labeled with their name and variant, matching what's in your store.
Any special project request (e.g. kitting, barcoding) related to your inbound order must be submitted with your inventory shipment notification (Airhouse, Restock tab).
Please specify what packaging supplies you will be sending.
Tracking information must be submitted at Airhouse (Restock tab) to ensure SLA’s are met.
If a Customer violates this Policy, it will result in the voiding of any implied or express warranties that Airhouse provides for its services.
In addition to voiding warranties, violating this Policy may result in additional consequences, such as account suspension or termination, depending on the severity of the violation.
The latest version of our Receiving and Inbound Order Policy will be available on our website (www.airhouse.io) and we reserve the right to change this Policy at any time.
This Policy outlines the Service Level Agreement for Airhouse Inc (”Airhouse”). By using our software, logistics services, and any other related products, you agree to comply with the latest version of our Service Level Agreement.
Unless otherwise outlined in your contract, our current service level agreements (SLAs) and processing times are as follows.
Replies by the following business day.
All are based on local warehouse time (below) and expressed in business days.
5 business days
DTC Orders:
Wholesale Orders:
10 business days
Varies based on project and size. When submitting a project, request a time estimation for how long the project will take.
Customers must notify Airhouse at least 1 week in advance if they are expecting a volume increase. SLAs are suspended for unexpected spikes in order volume.
SLAs are suspended during peak shipping season (mid-November through December). Airhouse will prioritize DTC order fulfillment. Inventory receiving may be delayed or unavailable on select days. Other services may be impacted (such as special projects, returns processing). Please contact your Account Manager for more specifics around this period starting in October.
If a Customer violates this Policy, it will result in the voiding of any implied or express warranties that Airhouse provides for its services.
In addition to voiding warranties, violating this Policy may result in additional consequences, such as account suspension or termination, depending on the severity of the violation.
The latest version of our Receiving and Inbound Order Policy will be available on our website (www.airhouse.io) and we reserve the right to change this Policy at any time.
This Policy outlines the invoicing process for Airhouse Inc (”Airhouse”). By using our software, logistics services, and any other related products, you agree to comply with the latest version of our Invoice Policy.
Airhouse accepts payments made via credit card (2.9% fee) or ACH.
A valid payment method must be on file in the Airhouse payment settings prior to turning on fulfillment. Please keep a valid payment on file to avoid fulfillment interruptions.
Order fees (shipping, fulfillment) and project fees will be charged biweekly for orders fulfilled in the previous two weeks. Upon invoicing order fees, Airhouse will immediately initiate a transaction and auto-withdrawal the invoice total from the payment method on file two days after the invoice is issued.
Other fees including storage and receiving will be charged monthly. Airhouse will initiate a transaction and auto-withdrawal the invoice total from the payment method on file ten days after the invoice is issued. Any shipping adjustments, processed claims, miscellaneous fees and charges from shipping carriers will also post monthly following review from our Finance team.
Upon invoicing, Airhouse will immediately initiate a transaction and auto-withdrawal the invoice total from the payment method on file two days after the invoice is issued.
Airhouse will directly charge through any fees from payment issues without additional markup. These are as follows: credit card chargeback ($25), failed ACH direct debit ($5), ACH dispute ($15), returned check ($15).
If a payment method has failed, we will attempt to recharge your bank account twice or credit card seven times. If a payment method continues to fail, fulfillment will be paused until payment has been made.
If an invoice is overdue, you have 15 days from when the invoice was issued to update your payment information. If an invoice is delinquent for more than 15 days, fulfillment will be paused until payment has been made.
If payment is not completed within 30 days, Airhouse may move to notify you to terminate our contract.
After an invoice is issued, a 30 day window is available to review and request any modifications or reimbursements with Airhouse.
If a credit card chargeback is received, fulfillment will be paused until the chargeback is retracted. All requests for modifications or reimbursements should be communicated to your Account Manager and will be handled by Airhouse directly.
Any revisions or credits will be applied in order of the date they were issued and applied to your next invoice.
If a Customer violates this Policy, it will result in the voiding of any implied or express warranties that Airhouse provides for its services.
In addition to voiding warranties, violating this Policy may result in additional consequences, such as account suspension or termination, depending on the severity of the violation.
The latest version of our Invoicing Policy will be available on our website (www.airhouse.io) and we reserve the right to change this Policy at any time.
This Policy outlines the operational error policy for Airhouse Inc (”Airhouse”). By using our software, logistics services, and any other related products, you agree to comply with the latest version of our operational error policy Policy.
Operational errors at Airhouse are defined as an error that occurred within our fulfillment centers, involving picking errors, packaging errors, or issues with damaged or lost inventory. The specific cases addressed by Airhouse include:
On the occasion that Airhouse ships an order and an incorrect product is sent, too many units, or too few units are sent due to a picking error, please inform your Account Manager with the relevant information:
Upon validation, Airhouse will initiate a new order to ship the correct item(s), covering the shipping costs. If the incorrect product was dispatched, two remedial options are offered:
We strive to package orders in the most appropriate box size. Should a shipment be damaged due to improper warehouse packaging, Airhouse will credit the fulfillment, shipping, and manufacturing cost.
In the event that Airhouse damages inventory within our fulfillment centers, we will credit the manufacturing cost (excluding taxes, fees, or shipping/import costs) for the confirmed lost products.
In order to remedy an operational error, we require the manufacturing invoice with the following details:
If it is established that Airhouse has lost inventory beyond regular shrinkage within our fulfillment center, we will credit the manufacturing cost (excluding taxes, fees, or shipping/import costs) for the confirmed lost products.
To remedy such an operational error, we require the manufacturing invoice with the following details:
If a Customer violates this Policy, it will result in the voiding of any implied or express warranties that Airhouse provides for its services.
In addition to voiding warranties, violating this Policy may result in additional consequences, such as account suspension or termination, depending on the severity of the violation.
The latest version of our Operational Error Policy will be available on our website (www.airhouse.io) and we reserve the right to change this Policy at any time.
This Policy outlines the inventory management and storage policy for Airhouse Inc (”Airhouse”). By using our software, logistics services, and any other related products, you agree to comply with the latest version of our operational error policy Policy.
Every product must be individually barcoded with a 12-digit UPC code. Refer to our barcoding requirements for more information. If your products need barcoding post-arrival at our warehouse, Airhouse can offer this service at an hourly project rate.
Exceptions to the barcoding rule are limited to shipping packaging and paper inserts.
Products should be individually packed, with the physical SKU mirroring the digital SKU. This means the physical product that is in the warehouse should match its digital counterpart from your factory. For instance, if you sell 1-pack items but they arrive at the warehouse as 5-pack shrink-wrapped bundles from your factory, the 1-packs must be barcoded and delivered individually. If these conditions aren't met, we'll need to establish special receiving instructions or bundles to align the physical and digital inventories.
Products should be safe for handling and dispatch. For instance, they should be safe if dropped, apparel should be in dust bags, and fragile items should have sturdy product packaging. If we're tasked with barcoding, your products need to arrive with clear labeling or packaging space for the barcode.
All inventory should arrive ready to ship for all order types (D2C, Wholesale, etc.). If kitting is needed, customers must submit a project request. The hourly billing for this service will be based on the contract's outlined terms.
All components of a kit need to have their own SKU as inventory items and the instructions should be easy to follow.
Storage costs are calculated as the average of the storage used at the beginning and end of each month.
Order Liability Limit: This applies when an order is lost or damaged in transit by the shipping carrier contracted by Airhouse.
Please note, Airhouse does not insure and refund in the following situations:
If a Customer violates this Policy, it will result in the voiding of any implied or express warranties that Airhouse provides for its services.
In addition to voiding warranties, violating this Policy may result in additional consequences, such as account suspension or termination, depending on the severity of the violation.
The latest version of our Inventory Management and Storage Policy will be available on our website (www.airhouse.io) and we reserve the right to change this Policy at any time.
This Policy outlines the inventory management and storage policy for Airhouse Inc (”Airhouse”). By using our software, logistics services, and any other related products, you agree to comply with the latest version of our operational error policy Policy.
Customers are required to use an ecommerce solution that's approved by Airhouse.
Edits or cancellations can be made when and order is in the 'New' status in Airhouse, prior to it processing in the warehouse.
Any order that need to be edited or canceled after it is in the 'Processing' status will incur additional charges.
Airhouse will only fulfill products that are marked for fulfillment in the Airhouse system and are in stock.
In the event an order is submitted after 11am local warehouse time, customers can request same-day fulfillment. However, please note that a rush order fee of $50 per order will be applied.
If a Customer violates this Policy, it will result in the voiding of any implied or express warranties that Airhouse provides for its services.
In addition to voiding warranties, violating this Policy may result in additional consequences, such as account suspension or termination, depending on the severity of the violation.
The latest version of our Order and Fulfillment Policy will be available on our website (www.airhouse.io) and we reserve the right to change this Policy at any time.
