Returns are a necessary evil for direct-to-consumer brands. And it comes as no surprise that they can be complicated—especially for DTC companies that rely on 3PLs. Most 3PLs still use outdated technology that doesn’t seamlessly integrate with modern online marketplaces. This makes storing and tracking returns a burdensome process. That’s why we’re excited to announce a new integration between Airhouse and Loop Returns.
As order volume grows (yay!), returns inevitably grow in tandem (boo!). Brands that aren’t able to manage returns efficiently and affordably can face huge losses even when the other logistical operations are running smoothly. With this new integration, Airhouse customers (using Shopify) are able to create returns in Loop that will automatically sync over to their Airhouse store.
The native Loop integration enables Airhouse customers to easily create and manage their returns without additional steps and monitoring. Once a return has been processed in the warehouse, Airhouse will automatically update the return in Loop.
Through Airhouse’s Loop integration you’ll benefit from:
To learn more about this integration and how to get it set up in your account, check out our help article.
Despite returns’ ubiquity, the actual impact they have on businesses is often difficult to quantify. For DTC brands, there are so many behind-the-scenes elements alongside the returns process. They involve not only shipping but the physical manpower to receive, inspect, and restock inventory.
All this to say that for ecommerce brands, returns represent a big and invisible chunk of the bottom line.
Here are some things to consider when evaluating your returns process:
Not only does a strong returns process help your bottom line, but it increases customer loyalty and lifetime value. If you haven’t already, make sure to clearly position an easy-to-understand return policy on your site. This too will help with customer satisfaction.