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Customer reviews on G2 place Airhouse on top

Oct 21, 2022





At Airhouse, we’re on a mission to reimagine direct-to-consumer ecommerce fulfillment. Our approach to third-party logistics doesn't follow the traditional 3PL model. In fact, we don't consider ourselves a 3PL at all—and that's what our customers love about us.

Unlike traditional 3PLs, we've spent years vetting warehouses, testing SLAs, negotiating lower rates with shipping carriers, and building best-in-class logistics technology. We're not a 3PL—we're a direct extension of your team. But don't take our word for it.

So far in 2022, Airhouse has earned 13 awards from G2 across several categories, including Shipping, Drop Shipping, and Small-Business 3PL Software. But the lion’s share of recognition comes in G2’s Fall 2022 report.

By the way, for anyone unfamiliar with G2, every quarter they highlight the top-rated software solutions across industries as chosen by the source that matters most. Hint: it’s customers. And through these customer-sourced reviews people in the market for software can understand how different solutions stack up against the competition.

Moving on. 

G2 recognizes Airhouse as a high performer

In the Fall 2022 report, Airhouse earned the highest score of all high performers in the 3PL Software category, with a rapidly growing market presence. 

Customer reviews place Airhouse in High Performer category on G2

Not to mention, Airhouse also received the highest satisfaction scores in the Shipping category, including:

  • Likelihood to recommend: 98%
  • Ease of admin: 100%
  • Ease of doing business with: 100%
  • Quality of support: 99%
  • Ease of setup: 100%
  • Ease of use: 98%
Airhouse satisfaction rating for Shipping category on G2

As if that’s not compelling enough, Airhouse was also rated with the highest net promoter score of 96—absolutely crushing the average of 67.

Airhouse net promotor score (NPS) on G2 for Shipping category

G2 recognizes Airhouse for unparalleled service

From tackling projects to troubleshooting technical issues and filing claims, top-notch service is our claim to fame.

Our hybrid model of onsite warehouse operations, dedicated account management, and high-quality network performance earned us the ranks of Best Support, Best Relationship, and Easiest to Do Business With across multiple categories. 

"To be totally honest, my biggest frustration with Airhouse is not moving to them sooner." -G2 review
Andrew Orozco, Operations Manager, and Rivajoy Haas-Rich, Customer Success Manager, know what it takes to deliver top-notch service.

Customers love us and so will you

With new customer reviews rolling in so frequently, it’s impossible for us to highlight them all, but you can see them for yourself on our G2 page.

We also want to send a thank you to all of our customers who have trusted us as their fulfillment partner and shared their stories with us via G2 reviews. We look forward to onboarding new, happy customers and continuing to support these growing brands with best-in-class fulfillment services!

If you’d like to learn more about what the buzz is all about, schedule a call with us today.

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