Fulfillment is constantly in flux. Even the most well-oiled fulfillment machine should be equipped to let ecommerce brands make adjustments on the fly to keep orders going out on time.
To make these adjustments easier, we’ve introduced Self-Service Order Processing to the Airhouse platform. This new feature gives you greater control over individual orders, allowing you to override your fulfillment settings on a per-order basis without having to contact your Account Manager.
Self-Service Order Processing puts more control in your hands by allowing you to flag high-priority orders and bypass system safeguards on a case-by-case basis with the click of a button. With this tool, you can ensure your customers have the experience they expect from your brand while saving your team time and resources.
On individual order pages, you’ll now find a series of toggles on the left that serve three primary functions:
Each of these overrides will be enabled after a 60-second delay, so there’s no need to worry if you flag an order by accident or change your mind. Once an order has moved from New status to In Progress, these toggles will be disabled for that particular order.
You’ve set your fulfillment rules in Airhouse and your ecommerce store with purpose—they keep your operations predictable. But now and then, the unexpected can throw all that rationale out the window.
Here are just a few examples of when you may want to override your fulfillment rules:
With this new feature, you have the power to make these changes quickly and easily, without starting an email thread with your Account Manager. This keeps your operations nimble and makes it easier to ensure your customers are receiving top-notch service, even when they fall outside of the normal order of things.
You can learn more about how to use Self-Service Order Management in our Help Docs. Or, if this sounds like a feature that would benefit your business and don’t currently use Airhouse, schedule a call with one of our fulfillment experts.